Frequently asked questions
● When building a wooden product, its high-quality and precise installation is important, so that the wood is protected and its durability is guaranteed.
● As an organic material, wood needs regular maintenance to preserve its properties for longer.
● Handle product details with care during installation.
● Do not scratch the surface of the wood or let the boards rub against each other.
● Thermally treated wood has a characteristic smell that diminishes over time, but does not completely disappear. In a sauna, the smell weakens faster if it is heated for a long time and aired at the same time. The smell is softened by treating the wood with a suitable wood oil or wood care product. Do not wash untreated thermal wood with water, as this will make the smell stronger.
● Read the installation and user manuals of the product and the installation manuals of all the devices used.
● Make sure that the wooden materials are not constantly exposed to water during and after installation. The base surface of the product must be suitable for light construction outerbuilding, with sufficient bearing capacity and sufficiently stable.
● The product must be installed on a pre-made foundation that is level - this ensures trouble-free operation of doors and windows.
● Immediately after installing the product, check the mobility of the windows and doors, if necessary, adjust and lubricate with suitable lubricants.
● In the future, regularly check the condition of window and door hinges and locks. If necessary, tighten the hinge bolts, adjust the locking and use suitable lubricants.
● All electrical and plumbing work must be carried out by a qualified specialist (including the installation of an electric heater).
● It is mandatory to treat the wooden parts of the product with a wood preservative immediately after setting up the product (see also point 2 of the Warranty conditions) in order to protect the wood from moisture and other circumstances affecting the wood. Special wood protection products for wooden products (including saunas) are available in a well-stocked hardware store. The manufacturer is not responsible for products that are damaged due to non-treatment with a wood preservative or incorrect installation!
● If the product comes with wooden skirting boards that can be attached to the edges of the roof, they must be finished and installed immediately after the product is erected.
● Protective products improve the wood's resistance to dirt and moisture, make it easier to clean and make the appearance more beautiful. We recommend finishing the product with a wood preservative at least once a year or more often, it significantly extends the life of the product.
● A few times a year or as needed, check and adjust the condition of the product's wicks, tighten or loosen if necessary.
